Towing of Vehicle on breakdown/accident
In the event Covered Vehicle suffers an immobilizing break down due to a mechanical or electrical fault or an accident which cannot be repaired on the spot, Bharti Assist Global will assist in making arrangement for the Vehicle to be towed to the nearest Authorised Service Center, using tow trucks in the cities & corresponding covered area where available.
Alternate Battery or Jump Start
In the event Covered Vehicle is immobilized, while on trip, due to rundown battery, Bharti Assist Global will assist the Customer by organizing for a Vehicle technician to jump start the Vehicle with appropriate means. BAG will bear labour and conveyance costs. If the run down battery has to be replaced with a new battery, the cost of such battery replacement and any costs to obtain the battery will be borne by the Customer.
Tyre Change
In the event Covered Vehicle is immobilized due to a flat tyre, Bharti Assist Global will assist the Customer by organizing for a vehicle technician to replace the flat tyre with the spare stepney tyre of the Vehicle at the location of breakdown. BAG will bear labour cost and round-trip conveyance costs of the provider. Material/spare parts if required to repair the Vehicle (including repair of flat spare stepney tyre) will be borne by the Customer. In case the spare tyre is not available in the covered Vehicle, the flat tyre will be taken to the nearest flat tyre repair shop for repairs & re-attached to the Vehicle. All incidental charges for the same shall be borne by the Customer.
Breakdown support
In the event Covered Vehicle breaks down due to a minor mechanical / electrical fault / accident and immediate repair on the spot is deemed possible within the scope of services, Bharti Assist Global shall assist Customer by arranging for a vehicle technician to reach the breakdown location. BAG will bear labour cost and conveyance costs. Cost of Material & Spare Parts if required to repair the vehicle on the spot and any other incidental conveyance to obtain such material & spare parts will be borne by the Customer.
Taxi Benefits
In the event where the Customer’s vehicle is immobilized due to a breakdown and is towed to the authorized service centre, Bharti Assist Global will assist the Customer by paying for alternate mode of transport (Taxi) to continue the journey to the destination or return to Customer’s home upto the Covered Distance from the location of the breakdown.
Arrangement of spare keys
If the keys of the covered vehicle are locked inside the vehicle, broken, lost, or misplaced, Bharti Assist Global (upon the request of the customer) will arrange for the forwarding of another set from his/her place of residence or office by courier / in person by hand-delivery to the location of the vehicle after receiving the requisite authorizations from the Customer with regards to the person designated to hand over the same to BAG. The Customer may be requested to submit an identity proof at the time of delivery of the keys.
Arrangement of fuel
In the event Covered Vehicle runs out of fuel and hence is immobilized while on a trip, Bharti Assist Global will assist Customer by organizing for a Vehicle technician to supply emergency fuel (up to 5 ltrs on a chargeable basis) at the location of breakdown. BAG will bear labour and conveyance costs. The cost of the fuel will be borne by the customer.
Message relay to relatives/colleagues/emergency numbers
Bharti Assist Global will take charge of relaying urgent messages relating to the breakdown to the authorized workshop and/or service contacts. When requested, BAG will relay urgent messages on behalf of the Customers to a designated person of their choice.
Hotel Accomodation
In the event of the vehicle breakdown, occupants of the vehicle will be provided with the hotel accommodation for a maximum of 1 night provided the event has occurred beyond 100 kilometers from location of customer’s residence and the time to repair the vehicle will exceed 12 hours from the time of reporting the incident. The cost of the same will be borne by the customer.
Alternate travel (Air/Rail Mode)
In the event of the vehicle breakdown, occupants of the vehicle will be provided with the Train or Air Tickets for onward / return journey provided the event has occurred beyond 100 kilometers from city of customer’s residence and the time to repair the vehicle will exceed 12 hours from the time of reporting the incident. Bharti Assist Global will arrange for necessary economy class air / train tickets. The cost of the same will be borne by the customer.
Extraction or Removal of vehicle
In event of vehicle being stuck in a ditch/pit/valley, Bharti Assist Global will make the arrangement to get the vehicle retrieved and towed to the nearest authorised service centre at no cost to the Customer.
Legal advice & Medical coordination
If requested, Bharti Assist Global will assist the Customer in obtaining access to legal / medical advice or treatment. BAG’s team will refer the Customer to the nearest appropriate medical centre for treatment. Consultation and treatment fees are the responsibility of the Customer. This service will be on a referral basis and all payments shall be made directly by the Customer to the provider.
Medical Evacuation
In event of any medical evacuation requirement, Bharti Assist Global will assit in making the arrangements from the point of incidence. This service will be on a referral basis and all payments shall be made directly by the Customer to the provider.